While nuts and bolts are often overlooked and may not initially seem important, you cannot hold something together without the nut and bolt, and similarly, the washer should not be forgotten! In line with our Bolt and Engineering Distributors (B.E.D.) ethos, it is by paying attention to the little things that we take care of the big things, thereby ensuring excellent products, solutions and customer service.
As a values- and integrity-driven company, B.E.D. is always aware of the critical importance of our relationships, and the mutual support which they provide. These strong ties enable both B.E.D. as well as you, our valued customers, to tighten the ‘bolts’ or bonds which, through personal and often long-standing relationships, allow us to cultivate ever stronger ties, innovative partnerships and solutions.
By taking responsibility 100% of the time for our own success, and having zero tolerance for excuses, we aim to provide our customers with the very best service and great quality in every single interaction.
This approach is underpinned by the B.E.D. ethos that ‘it is our business to know your business’ to provide our customers with ‘the perfect fit fast’.
Through this approach we also focus on what is important to our valued customers: finding the right product at the right price and at the right time. In working together to improve and excel in our service, and in ‘going the extra mile’ to ensure stock availability and quality customer interactions, we are extremely grateful for our continued success, particularly during these recent trying times.
Our success also comes from our roots in a family-inspired dynamic. We have a number of long-serving employees whose service and support have been recognised within our company, and which stands as testimony to how B.E.D.’s success derives from the Bolt team. At B.E.D. we believe it is not important to have the ‘best’ people but to have the ‘right’ people, and that the right people always try their best to be the best they can be.
We apply this same approach to our customers, by getting to know and understand their businesses, requirements thoroughly: as epitomised by our tagline ‘it’s our business to know your business’. We also keep our fingers firmly on the pulse of new innovations through our proactive analytical approaches, being always aware of the best and latest offerings on the market, and how we can optimally share these with our customers.
We remain steadfast in our commitment to serve and support you, our valued customers, going forward – and in so doing, we remain ‘Bolted’ together for success!
As we always say, the value of bolts may not be much individually, but what they underpin and hold together – our business and our people – are invaluable.